Program Coordinator

Job Summary: The Program Coordinator will support our Worker Center and Client Service programs, which empower our clients and give them tools to become more integrated in the community. The ability to work in a fast-paced environment with strong attention to detail is essential. The Program Coordinator will report to the Director of Operations and Community Development on a full-time basis, with the occasional evening or weekend assignment.

Responsibilities:

WORKER CENTER & JOB BANK

  • Create innovative strategies for attracting more employment opportunities for Neighbors Link clients through advertising and community outreach
  • Interface with local retailers, homeowners and contractors who seek skilled workers
  • Field job bank requests from prospective outside employers; match job bank requests with appropriate clients
  • Update and enter employer, worker and job bank information into Salesforce database
  • Help implement worker center initiatives, regulations and policies
  • Support other special events at the center: consular visits, field trips, etc.
  • Conduct workshops with workers on a variety of topics: create presentations, coordinate meeting logistics, arrange for outside speakers as needed
  • Serve as a staff liaison to NDLON organization: attend training sessions, conference calls, and annual conference

CLIENT SERVICES

  • Serve clients requiring family and/or individual services; this includes initial meetings, case assessment, issue management, and follow-up after resolution
  • Handle wage theft cases for clients: mediate with employers, refer to DOL or attorneys as necessary
  • Refer clients to other NL staff members and programs, our Community Law Practice and other area organizations as needed
  • Enter client case information into Salesforce database
  • Update case management policy manual as needed

OTHER PROJECTS

  • Coordinate Family Health Day: find outside health provider participants; market to clients; coordinate event logistics
  • Support other special events at the center: consular visits, field trips, etc.

Requirements:

  • Bilingual English/Spanish fluency required
  • Previous organizing experience preferred
  • Bachelor’s degree in related field preferred
  • Proficiency in MS Office software and some data entry experience
  • Strong interpersonal and communication skills
  • Commitment to the Neighbors Link mission

Send resumes to: jobs@neighborslink.org . No phone calls, please.