Client Technology Specialist

Agency Description: The mission of Neighbors Link is to strengthen the whole community by actively enhancing the healthy integration of immigrants. Neighbors Link provides innovative and impact driven programming to immigrant families and works to empower clients to successfully navigate community resources and to foster client leadership.

Job Summary: This position will foster “Digital Inclusion” to ensure that all members of the immigrant community in Westchester County have access to and can use electronic devices, software programs, and the internet for success in Neighbors Link programming and their personal and professional lives. We need someone with an educational mindset to empower clients, rather than “fix” their computer problems. Great opportunity for a recent tech savvy college graduate.

Responsibilities:

  • Advise Neighbors Link leadership on cutting-edge methods for Digital Inclusion work, especially related to low-income immigrant communities
  • Conduct basic digital literacy workshops/classes in English and Spanish for small groups of learners.
  • Assess client needs and develop curricula that address common learning issues.
  • Utilize volunteers effectively to expand capacity of the Digital Inclusion initiative at Neighbors Link.
  • Provide help desk services for Neighbors Link clients who need assistance with their home computing via phone, mobile app, or remote access.
  • Provide support to program directors in determining hardware and software needs, setting up and maintaining equipment for online or hybrid classes in ESOL, parent education, workforce development, and other programming responsibilities.

Requirements:

  • Undergraduate Degree preferred; applicable technology certifications accepted in lieu of degree.
  • Passion for the Neighbors Link mission and vision.
  • Bilingual and fluent in English and Spanish required.
  • Effective interpersonal skills needed to communicate in person, on the phone, via email, and online platforms.

Contact: jobs@neighborslink.org with subject line “Client Technology Specialist” and provide a targeted cover letter and resume. Salary range starts at $40,000 with a generous benefits package, including a retirement plan.